Senior Manager, Trust and Safety Support Operations
About the Role You and your team are an integral part of protecting the Thumbtack brand. You have an outsized impact on guiding the department strategy, developing strong leaders and teams, and perpetuating a strong focus on caring for and supporting our customers and pros as we continue to grow and scale Trust and Safety at Thumbtack. Responsibilities Grow, develop, and manage a high-performing Trust and Safety support leadership team that is leading the future of work with a remote-first culture. Create and drive departmental strategy and hold leaders accountable for tactical operations. Influence broader Trust and Safety strategy at Thumbtack. Support and further develop department leaders through coaching, mentoring, and empowerment through delegation. Perpetuate a strong focus on caring for and supporting our customers and pros including the administration of the Thumbtack Guarantee. Drive departmental efficiency and scale as we continue to grow and appropriately scale with the platform. Collaborate cross-functionally with Internal Tools teams, Data Analytics, Product, and other Operations teams to proactively analyze and streamline team processes, improve efficiency, and identify opportunities for automation. Must-Have Qualifications If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. 5-6 years relevant experience demonstrating leadership in Trust and Safety, risk mitigation, or customer experience roles. 5
years of experience in people leadership with a track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer-focused culture. Demonstrated track record of developing and implementing initiatives, processes, and structures in collaboration with cross-functional partners to identify and act on ways to enhance the overall customer experience. Proven experience leveraging data insights to improve opportunities to drive operational scale and operational excellence. Nice-to-Have Qualifications Experience navigating Trust and Safety risk at a two-sided marketplace or startup.
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
years of experience in people leadership with a track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer-focused culture. Demonstrated track record of developing and implementing initiatives, processes, and structures in collaboration with cross-functional partners to identify and act on ways to enhance the overall customer experience. Proven experience leveraging data insights to improve opportunities to drive operational scale and operational excellence. Nice-to-Have Qualifications Experience navigating Trust and Safety risk at a two-sided marketplace or startup.
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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