Coordinator/Technical Writer (REMOTE)
The role will focus on redesigning our key operating manuals and training materials.
Gaining a detailed understanding of program operations will be critical to this role.
Designing key operating systems, including training program, SOP, and reference materialsReview and approve/decline grant applications within approved eligibility guidelines and adhering closely to the established Standard Operating Practices (SOP)Monitor email inbox for associate questions Call center will escalate to this team in written tickets - there is a team where people can call in with questions but that is no them, some get escalated to them through email Synthesize info from guidelines and make decisions - use the SOPs to take gray and make it black and white Need to be bright and love analytics Customer centric - what does the customer need to hear to get the answer Minimum RequirementsAnalytical:
Great attention to detail, with strong research and retention capabilitiesStrong written and verbal communication skills, especially technical writingExcellent use of all Microsoft operating systems (Word, PowerPoint)Attention to detailAble to effectively multi-task and operate with a sense of urgency to complete tasksHighly collaborative and works effectively in a team environmentActive listener and displays superb customer serviceExecute the role with a high degree of confidentiality and respect for the individualDisplays a high level of cultural competencyPossesses self-careComplies with company policies, procedures, and standards of ethics and integrity and applies these in executing business processes and practices.
Desired SkillsNon-profit experience Recommended Skills Active Listening Attention To Detail Business Processes Call Centers Communication Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
Gaining a detailed understanding of program operations will be critical to this role.
Designing key operating systems, including training program, SOP, and reference materialsReview and approve/decline grant applications within approved eligibility guidelines and adhering closely to the established Standard Operating Practices (SOP)Monitor email inbox for associate questions Call center will escalate to this team in written tickets - there is a team where people can call in with questions but that is no them, some get escalated to them through email Synthesize info from guidelines and make decisions - use the SOPs to take gray and make it black and white Need to be bright and love analytics Customer centric - what does the customer need to hear to get the answer Minimum RequirementsAnalytical:
Great attention to detail, with strong research and retention capabilitiesStrong written and verbal communication skills, especially technical writingExcellent use of all Microsoft operating systems (Word, PowerPoint)Attention to detailAble to effectively multi-task and operate with a sense of urgency to complete tasksHighly collaborative and works effectively in a team environmentActive listener and displays superb customer serviceExecute the role with a high degree of confidentiality and respect for the individualDisplays a high level of cultural competencyPossesses self-careComplies with company policies, procedures, and standards of ethics and integrity and applies these in executing business processes and practices.
Desired SkillsNon-profit experience Recommended Skills Active Listening Attention To Detail Business Processes Call Centers Communication Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
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