Help Desk Support Technician I

Company Name:
Compucom
We are seeking an A+ Certified Help Desk Technician to work for the world?s top corporations and high visibility brands. Contact us to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!
OVERVIEW
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Relies on instructions and pre-established guidelines to perform the functions of the job.
May involve use of problem management databases and help desk system.
Works under immediate supervision.
QUALIFICATIONS
Entry level - 3 years of experience in the field or in a related area
A+ required
Knowledge of commonly-used Tech Support concepts, practices, and procedures
May require an associate's degree
CompuCom supports Employment Equity and Diversity
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