Customer Solutions L3

Company Name:
Randstad Staffing
Randstad, Managed Service Solutions is looking to hire Level 3 Customer Solutions Representatives to support call center operations at our client site located in Bentonville, AR.
Summary:
As Customer Solutions L-3 Representative you will work in a Command Center (Call Center) environment answering general account questions. You will help troubleshoot account issues via telephone, and e-mail as well as answering technical questions about severs and computer related issues. You will also solve various business systems and applications problems for customers, and on-site authorized service providers.
Job Duties:
- Must have pleasant speaking voice.
- Will need to have good interpersonal skills to understand customers- inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
- Will need to be able to learn quickly and adjust to unexpected problems.
- Ability to understand basic functions of a call center.
- Ability to follow simple instructions (no more than 4 different steps in a process).
- Ability to adhere to basic safety instructions.
- Ability to work in a team and take direction from a team lead.
- Must be able to train L-1 and L-2 CSR-s
- Small Project Management.
- Proven ability to lead small projects (2-4 people).
- Must display a professional demeanor, (might attend project meetings).
- Outgoing and energetic attitude.
- Good Listening skills
- Muti-tasking abilities
Working hours: Full Time - All shifts available
- 2-4 years of Customer Call Center Experience
- Must have a good knowledge of computer systems for efficient use of call center systems
- Intermediate level Microsoft Office Skills (Word, Excel, Outlook, and PowerPoint)
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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