Client Service Analyst II

Company Name:
First Data
# Job Description
The Client Service Analyst II (Wal-Mart Projects) is accountable for achieving the timely and complete resolution of customer issues and inquiries in conjunction with Wal-Mart projects and initiatives. Includes effective communication to all stakeholders. Build and maintain partnerships with the Relationship Managers, Client Service Advisors and other client support teams to drive operational excellence and achieve the service expectations of the Clients. Supports internal activities related to strategic Client projects, account integrity and overall initiatives. Attainment of departmental and operational standards, including quality, efficiency and Key Performance Indicators (KPI's). Identify systemic and Client-impacting trends and escalating through proper channels of leadership. Maintain a thorough understanding of First Data's products, platforms, systems, and operational areas and processes. Attend on-going training as required. Other duties as assigned.
# Candidate Requirements
Ability to work autonomously on day-to-day responsibilities. Must effectively identify and raise risks to management and stakeholders. Possess strong deductive reasoning skills. Position requires individual to exercise discretion and judgment in completing job tasks. Interpersonal, written and verbal communication and organizational skills necessary. Demonstrating project management skills a plus. Able to handle multiple projects (all phases) and assignments. Possess ability to translate business/client (IT/operational) requirements via elicitation, analysis, validation and documentation into formatted template(s).
# Preferred Qualifications
High school diploma or equivalent. College degree preferred
2+ years industry experience in a customer facing role
Knowledge of First Data's products, platforms, systems, and operational areas
Requisition No.: 33106BR
Country: United States
State: Arkansas
City: Bentonville
Primary Location Address: BENTONVILLE-1201 SE 8th Street-Suite 3 (4786)
Job Function: Account Management
Worker Type: Regular Employee
Full/Part Time: Full-Time
Posting Currency: USD
Manager Level: L2: Supervisory / Professional

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