Client Service Analyst II

Company Name:
First Data
Requisition No. 33106BR
Job Title Client Service Analyst II
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
Business Segment Overview First Data'sRetail and Alliance Services (RAS)business is a leading provider of payment solutions, processing 58 billion transactions annually at more than six million merchant locations worldwide. First Data has the largest distribution network in the industry, partnering with thousands of financial institutions, ISO's and sales agents to service merchants large and small across the globe.
We help merchants simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: credit and debit card processing; point of sale terminals and deployment services via our subsidiary, TASQ Technology; gift card and loyalty solutions; TeleCheck electronic check acceptance services; MoneyNetwork payroll distribution; eCommerce and mobile payment solutions; and world-class security services, like our TransArmorSM Solution.
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Job Description The Client Service Analyst II (Wal-Mart Projects) is accountable for achieving the timely and complete resolution of customer issues and inquiries in conjunction with Wal-Mart projects and initiatives. Includes effective communication to all stakeholders. Build and maintain partnerships with the Relationship Managers, Client Service Advisors and other client support teams to drive operational excellence and achieve the service expectations of the Clients. Supports internal activities related to strategic Client projects, account integrity and overall initiatives. Attainment of departmental and operational standards, including quality, efficiency and Key Performance Indicators (KPI's). Identify systemic and Client-impacting trends and escalating through proper channels of leadership. Maintain a thorough understanding of First Data's products, platforms, systems, and operational areas and processes. Attend on-going training as required. Other duties as assigned.
Candidate Requirements Ability to work autonomously on day-to-day responsibilities. Must effectively identify and raise risks to management and stakeholders. Possess strong deductive reasoning skills. Position requires individual to exercise discretion and judgment in completing job tasks. Interpersonal, written and verbal communication and organizational skills necessary. Demonstrating project management skills a plus. Able to handle multiple projects (all phases) and assignments. Possess ability to translate business/client (IT/operational) requirements via elicitation, analysis, validation and documentation into formatted template(s).
Preferred Qualifications o High school diploma or equivalent. College degree preferred o 2+ years industry experience in a customer facing role o Knowledge of First Data's products, platforms, systems, and operational areas
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Location UNITED STATES-AR-BENTONVILLE
Country United States
State Arkansas
City Bentonville
Primary Location Address BENTONVILLE-1201 SE 8th Street-Suite 3 (4786)
Job Function Account Management
Worker Type Regular Employee
Full/Part Time Full-Time
Posting Currency USD
EEO Statement to display on Gateway">EEO Statement to display on Gateway EEO Statement to display on Gateway">First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L2: Supervisory / Professional
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