Tech Support Analyst

Company Name:
CompuCom Systems
Tech Support Analyst-Rogers, AR-Contract Opportunity
Take your career to the next level with
CompuCom
. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.
Summary:
Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
Major Job Duties:
Test and image desktops and laptops.
Maintain, analyze, and troubleshoot, software and computer peripherals.
Set up, configure and add all hardware.
Assist Corporate Desk Side Support technicians with large IMACs.
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Provide technical support to end users via telephone.
Back up and burn end user data.
Assist in developing and documenting improvements to current processes.
Assist coworkers in resolution of end users' technical issues.
Assist coworkers in the execution of established processes and escalations.
Test, image and clean PCs, laptop, monitors, printers, and other related hardware.
Qualifications:
High School Diploma or GED required
2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required
Familiarity with standard concepts, practices, and procedures within a particular field
Experience and judgment to plan and accomplish goals
1 to 2 years' experience in a break-fix environment
Ability to lift and palletize heavy equipment (PCs, monitors, printers.)
Strong verbal and written communication skills
A certain degree of creativity and latitude required
CompuCom supports Employment Equity and Diversity Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit .
Company Description:
We Know IT Careers
As a leading IT managed service provider with more than 12,000 associates worldwide, we rely on the personal relationships we build with our associates and the clients who depend on them.
The expertise of our recruiters and our reputation as a top IT services, software and hardware provider working with some of the world's most recognized brands, mean we find the right fit for the right people. Whether you're looking for contract consulting opportunities or full-time employment, CompuCom has the right opportunity for you.

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