Help Desk Technician

Company Name:
CompuCom Systems
Help Desk Technician-Bentonville, AR-Contract Opportunity
At
CompuCom
, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Currently we're looking for Tech Support candidates to work for one of the biggest retailers in the US. The Tech must be able to work overtime, weekends and various shifts.
Positions are 2nd, 3rd Shift and Weekends
Overview:
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Relies on instructions and pre-established guidelines to perform the functions of the job.
May involve use of problem management databases and help desk system.
Works under immediate supervision.
Qualifications:
Entry level - 3 years of experience in the field or in a related area
Knowledge of commonly-used Tech Support concepts, practices, and procedures
Large retail chain experience researching and resolving issues a plus
Clarify and/or Remedy experience a strong plus
Experience closing tickets, attention to detail, driving to resolutions
Must be able to work overtime, weekends and various / rotating shifts
May require an Associate's Degree
CompuCom supports Employment Equity and Diversity Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit .
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Company Description:
We Know IT Careers
As a leading IT managed service provider with more than 12,000 associates worldwide, we rely on the personal relationships we build with our associates and the clients who depend on them.
The expertise of our recruiters and our reputation as a top IT services, software and hardware provider working with some of the world's most recognized brands, mean we find the right fit for the right people. Whether you're looking for contract consulting opportunities or full-time employment, CompuCom has the right opportunity for you.

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