Customer Solutions Representative (Call Center)

Company Name:
Randstad
Customer Solutions Representative (Call Center)
Location: Bentonville, AR
Job Type: Temporary
DatePosted: Wednesday, July 09, 2014
Reference Number: S_249002
DescriptionRandstad is currently seeking candidates to fill immediate openings for one of our leading technology clients at their Bentonville, AR location.
As a Customer Solutions Representative you will be in a Command Center (Call Center) environment. You will be answering general account questions, help troubleshoot account issues via telephone and e-mail. You will be responsible for answering technical questions about servers and computer related issues as well as solving various business systems and applications problems for customers, and on-site authorized service providers.
Requirements:
- Proficiency in some of Microsoft applications such as Outlook, Excel and Word as well as excellent typing/data entry skill with an emphasis on accuracy.
- Good communication and organization skills are also important
- Good Listening skills
- Ability to adapt in an ever changing high paced environment
- Must have an aptitude for learning to process orders on multiple system platforms
- Must be detail oriented and able to follow process and procedures as outlined with the business
Working hours: 3rd shift variable 8pm and 8am
3rd shift variable 8pm and 8am
Knowledge and Skills Required:
- 1-2 years of Customer Call Center Experience.
- Ability to understand basic functions of a call center.
- Ability to follow simple instructions (no more than 4 different steps in a process).
- Ability to adhere to basic safety instructions.
- Ability to work in a team and take direction from a team lead and also train as necessary
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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