Problem Manager

Company Name:
Salary period: Annual
Problem Manager Bentonville, AR Contract Opportunity
At CompuCom, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!
The Problem Manager works closely with the business and technical teams, is a major contributor to the requirements specification deliverable, and writes business and functional requirements documents. Understands business and ensures effective communications between business and technology players.
Responsibilities include performing feasibility analysis, defining project scope, and working with the team to prioritize deliverables and negotiate project functionality and priorities. The position requires the understanding of the development processes and is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues. Must have ITIL Foundation but would prefer candidate to be certified.
Position will have the option to work remotely from anywhere in Northwest Arkansas but s/he is required to work in the Bentonville office a couple of times a week.
Perform feasibility analysis, scope projects, prioritize deliverables, and negotiate project functionality, and priorities. Create detailed Business Requirement Documents (BRDs). Translate business requirements into functional specifications. Provide analytic support by coordinating data extraction from various databases and data interpretation. Partner with development and analytic teams to provide reporting on software solutions.
Bachelor's Degree in Business or Information Technology SQL knowledge preferred Advanced Excel skills required 3+ years of experience working with data analysis and trends 3+ years of experience working as a Functional, Data or Business Analyst 3+ years of customer interfacing experience project oversight, customer presentation Must have Advanced Excel skills Ability to drive calls, present to clients and be proactive Excellent written and verbal communication skills Ability to work in a team environment Previous large retail experience a plus
CompuCom supports Employment Equity and Diversity
Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.

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