Customer Service Engineer

Company Name:
Bancsource, Inc.
# About us
Bancsource has been building a solid reputation as a single source solution company dedicated to the financial services industry. We have evolved into the largest privately owned support company for financial industries. We provide repair service, preventive maintenance, new equipment installation services, and software applications throughout the 48 continental states and the District of Columbia.
We sell, service and support custom hardware and software solutions for:
Self-service / ATM banking
Branch and Remote Capture
Branch Equipment
Conventional Equipment
PC's and Peripherals
Drive Up Lanes
Customer Service Engineer
Compenstation $15.00-18.00 per hour
Currently seeking a dedicated CSE who will provide first and second line maintenance for ATMs, perform limited repairs and preventive maintenance on a variety of financial equipment, perform project and installation support as needed and work on PC and PC peripheral equipment. Individuals responding to this position must have the ability to use basic hand tools/digital volt meters and must have basic PC/network knowledge.
Essential Duties and Responsibilities include the following, but not limited to:
Prioritizing and planning service calls.
Contacting customers with estimated time of arrival (ETA) and providing updates as required.
Directly communicating with customers to provide call updates and resolution.
Provide first line maintenance on ATMs to include:
Troubleshooting of problems.
Clearing of paper jams, card jams, bill jams, deposit jams, etc.
Maintenance of ATMs including replacement of consumable materials, belts, and air filters, feed parts, assemblies, etc.
Clean equipment exterior and interior on each service call.
Provide repairs and preventive maintenance on a variety of financial equipment including ATMs, drive-up/conventional equipment, check sorters/proof machines, scanners, smart safes and small equipment.
Perform simple and complex installation functions including pulling cable, anchoring/mounting of equipment, installing locks, configuring equipment and provide training to customers.
To perform onsite emergency & preventive maintenance on equipment within an assigned area.
Prioritize and schedule all service calls assigned to you. Maintain zero past due preventative maintenance calls.
Maintain sufficient parts inventory and submit biannual inventory reports. Inventory variance is not to exceed 5% of the inventory value as indicated on the Techs Only website.
Interested candidates should fill out the application to the right to be considered.
Req #: 977573
Status: Active
State: AR
City: Bentonville
Postal Code: 72716
Category: Banking/Mortgage
Job Type: Full Time

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