Ticket Resolution Desk

Company Name:
Arca24.com
Salary period: Annual
TICKET RESOLUTION TEAM
2nd shift only - hours: 2p-10p or 3p-11p - shifts will include weekends
Must have clerical or IT background/experience. Must have critical thinking and problem solving skills. Excellent communication and customer service.
Intermediate to Advanced skills in Excel, Word, and Outlook
Location: CompuCom office in Bentonville, AR.
NOT REMOTE
Job Description:
Responsible for ensuring the customer needs are satisfied by providing specific deliverables. Ensures good practices in standard methodologies and processes are used to deliver an integrated solution. The major emphasis is on coordination of tasks. The job will require direct customer interaction and activity reporting. Must be proficient in Microsoft Office Products. This position serves as a single point of contact and acts in a liaison capacity to facilitate problem resolution. This position reports to a Senior Manager. Requires 3 to 5 years experience.
CompuCom supports Employment Equity and Diversity

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