Process Lead - Customer Lifecycle Management

Responsible for the delivery of Product Specifications Documents to supplier partner(s) or delivery of process specifications to meet business specifications.
May be done in partnership with business partner(s) or via guidance to business partner(s) for execution. Defines system specifications needed to roll out flexible business models. Responsible for understanding business objectives. Performs process or functional analysis to identify gaps compared to specifications, confers and/or drives issues with management for resolution, and ensures overall fulfillment of business specifications. Responsible for day-to-day engagement with business and/or process subject matter experts. Advises and consults with business teams prioritizing allocation of people resources, addressing project team problems ensuring that all team deliverables are met, and developing and presenting proposals of project plan and getting agreement from appropriate stakeholders. Understands and applies theories to policies and operating environment needed to effectively and efficiently complete assignments.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience. BS/BA preferred.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
1. RequirementsDefinition : Work with Global stakeholders to define high-priority globalbusiness processes as it relates to Customer Lifecycle Management (CLM)including, but not limited to:
o Engagement management
o Account management
o Customers satisfaction
o Partner management
o Reference management
o Issue management
o Activities management
o Playbook development
o Consumption forecasting and trending
o Reporting
o Opportunity / Pipeline management
o Pooled Engagement model
o Renewals hand-off
o Sales hand-off
2. Back-endSystems : Develop understanding and establish governance over Oracle backendsystems (e.g. USM, OKS, SPM, TAS, MoS) as they relate to the CLM system
3. BugMaintenance : Maintain CLM bug and ER queue, closure and/or escalation
4. DataQuality : Maintain CLM data quality through analysis and management of dataclean-up initiatives
5. CustomerAdvocate : Serve as divisional advocate when working with OAL to ensurebusiness requirements are well understood and projected for delivering intimely manner
6. TerritoryManagement : Work with Business services to ensure territory management iscorrect, complete and aligned with CLM account access
7. SystemDevelopment : Provide insight and counsel to OAL for CLM system development
8. ProjectManagement : Project manage OAL on monthly product release cadence. Ensure milestones are realistically set,communicated and achieved.
Job: Business Operations
Organization: Oracle
Title: Process Lead - Customer Lifecycle Management
Location: United States
Requisition ID: 16000TX1 17100e70d6b74eecbdd7cc6270a88fc3

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