Customer Success Manager

Coordinates all aspects of internal information system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like.
Coordinates work performed by IT staff and internal customers/partners by defining project specifications, performing feasibility and needs/impact assessments. Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Typically seven years of project management, product design or related experience needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
The CEGBU Customer Advocate is the primary point of contact for select CEGBU customers and acts as the liaison between the Global Business Unit and key customers implementing our products. The person filling the role is responsible for customer relationship and satisfaction through escalation management, coordination of cross line of business customer-focused activities, and program visibility, as well as contributing to the overall operation of the Customer Management team.
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Each Customer Advocate manages a balanced portfolio of accounts that include strategic investments and cloud customers. Ultimately the success of this role is driving and securing a high level of customer satisfaction, thus ensuring expansion opportunities, referencability and cloud renewals.
Requires significant experience with the CEGBU products and/or targeted industry knowledge; significant experience with cloud-based/SaaS solution offerings and a passion to communicate their value to clients.
Job: Information Technology
Organization: Oracle
Title: Customer Success Manager
Location: United States
Requisition ID: 160012V5 a2b95a66f9b546f7b9e05864a53445f7

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