ERP Implementation Success Directors

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. The Customer Service Director is responsible for delivery of departmental results for support operations through successful direction of line managers and their staff within the department. You will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are established and strived for by each team, driving quality/productivity improvement efforts, understanding and conveying strategies of the Oracle Support Services organization, and positioning the organization within support and Oracle.
The Director will be responsible for all aspects of the respective US Client Relations organization, including the direction of department senior managers and their staff. A large component of this job is to translate departmental goals into performance objectives for each line manager and measure departmental and individual performance against plan. To accomplish this goal, you will jointly develop and implement an employee development plan for each line manager and recommend strategies for improvement areas. Your role will also include approval for salary and bonus recommendations as well as approving all personnel decisions (including hiring, promotion, transfer, compensation, and disciplinary action).
Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
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ERP Implementation Success Directors
Key Oracle Point of Contact during Cloud implementationprojects for the North America Applications Line of Business, providing expertbest practice leadership andprogram/project management expertise, working with customers and partners withthe goal of Implementation Success. This role will serve in a traveling fieldcapacity; working on our most strategic, transformational engagements. Looking for demonstrated experience inProgram/project management. Executionfocus will be around key implementation milestones to mitigate projectrisk.
As the primary Success director and coordinator for theimplementation engagement, the candidate should excel in delivering results inchallenging customer situations. Keystakeholder/engagement management responsibilities include utilizing excellentcollaboration skills to work with the Customer, Partner and Oracle stakeholders(Cloud Ops, Support, Product Development, Customer Success, Sales) to deliver a successful, referenceableproject go live, as a result of delivering to expected value with minimaldefects.
12 years in a customer facing rolerequired.
Demonstrable examples of success working withextremely large, very strategic accounts.
10 years project and program management withstrategic account focus and proven PMO leadership required
Proven leadership and aptitude in SAAS(considering customer, partner and project methodology aspects as well as cloudoperations/instance management) and developing and advocating implementationbest practices to support improved efficiency in delivery execution is a must
Superior competency in leadership, resilienceand confidence excelling in a challenging customer implementation situations isrequired
Superior ability to multi-task, influence action, addressconflict, if it arises and managemultiple large customers at different stages of their implementationeffectively and efficiently is a must.
Superior competency in influencing andnegotiating for a successful outcome is required
The candidate should possess superior time andpriority management skills with ability to manage issues and escalationseffectively to excellent outcome and high customer sat across competingpriorities on a daily basis.
Looking for exceptional written and verbalcommunication skills, such that the candidate can succinctly document and veryeffectively present
Looking for superior understanding of PillarProcess domain broad based product implementation experience. Past significant experience and understandingof the domain area demonstrated via Oracle Cloud Application implementations isa must
Key performance metrics include having projectsunder management completed on time and on budget, to expected value with Oraclecustomer referenceability and a model for ongoing customer supportability inplace.
Travel expectations for the role are 80 to 100%(or 4 to 5 days/wk)
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Job: Support
Organization: Oracle
Title: ERP Implementation Success Directors
Location: United States
Requisition ID: 160017XL a82fa8b996f345b7994389016f1e6e5a

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