Technical Success Manager - Cloud @ Customer

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle s internal operations. Identify product expansion/up sell opportunities. Interface at highest levels both internally and within clients. Assigned side projects designed to move the client success organization forward. Required to act as mentor to new CSMs
Provide leadership and expertise in devleopment of tools, processes and activities performed by the CSM group. Recommended 10 to 12 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
TechnicalSuccess Manager for Enterprise Infrastructure Cloud Engagements
Executes on the value-based architecture definedin the pre-sales solution definition phase
Performs rapid assessments of client's internal technology & skills landscape, targeting use cases and deployment strategy for Cloud@Customer products
Drives Cloud@Customer adoption/usage and issue escalation engaging with Cloud Ops and PM Technical team, as needed
Ensures that the customer is enabled to use the Cloud@Customer products and features to increase usage
Ensures that customer applications are successfully built/ migrated and integrated into the Cloud@Customer products
Serves as the voice of the customer the customers advocate and provide feedback to product management and development organizations to enhance both the Service and Oracle processes
Owns weekly reporting cadence on progress
Trouble shoots issues hands-on keyboard in managed and Engineered Systems environments
Escalates unresolved customer Cloud infrastructure technical issues - to be worked within the Oracle extended Cloud operations, Dev and Support ecosystem
Orchestrates the continuous Oracle understanding of Cloud@Customer use case requirements and expansion aligning internal Oracle stakeholders/account activities with the customer's business case, strategy and milestone events
Educates customers on new Cloud Service features and releases
Drives high customer satisfaction, as measured by referenceability and renewals
Essential Skills:
Hands-on experience with Oracle Engineered Systems/Database/Networking/Operating Systems
Understand the principles of Oracle Cloud Architecture
Expertise to develop a hybrid cloud architecture based on customer requirements, as defined in the pre-sales solution development phase
Knowledge of how to migrate on-prem workloads and processes to Cloud@Customer including networking and connectivity requirements
Knowledge of Oracle Applications architecture, roadmaps and strategies
Knowledge of large DW and Oracle BI migrations
Impeccable client facing and communication skills
Overall,this IC role is hands-on, applying networking, OS, Database and Applicationskills to successfully deploy applications on Oracle Cloud Machine.
Job: Sales
Organization: Oracle
Title: Technical Success Manager - Cloud @ Customer
Location: United States
Requisition ID: 160018WD f9840ab942c9458193541f3ae0b4088d

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