Client Success Manager HCM (West) Houston, TX preferred

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.
Manage overall health & customer loyalty customers.
Effectively renew all assigned accounts w/favorable terms & conditions.
Provide regular account reviews to highlight key results, metric analysis, demonstrated value & emphasize the ROI, as well as, recommend process/procedure changes to better utilize Oracle's services.
Demonstrate expansion of the Taleo solution beyond the functionality introduced during implementation process & consistently seek new business opportunities by presenting/recommending new Taleo products, services & partner solutions
Partner with Regional Managers in the preparation & execution of individual sales strategies for Oracle clients
Position Oracle's value proposition as part of our overall business solution, linking these benefits back to the key business issues of the client
Develop and maintain extraordinary relationships with existing clients to ensure their satisfaction & retention while helping to grow our incremental revenue.
Execute & maintain Client Referral program
Working closely with Marketing, initiate & participate in the development, implementation, communication & monitoring of customer marketing activities (User Groups, Case Studies, Speaking Engagements, etc).
Maintain current & accurate account information & contact information within assigned customer data base
tags: HCM, human capital management, human resources, recruiting, talent management, client success, account executive, client relationship manager, client relations executive, customer success
Job: Sales
Organization: Oracle
Title: Client Success Manager HCM (West) Houston, TX preferred
Location: United States
Requisition ID: 1600194A
Other Locations: US-UT,Utah-Salt Lake City, US-TX,Texas-Austin, US-CA,California-Pleasanton, US-WA,Washington-Bellevue, US-TX,Texas-Houston, US-TX,Texas-Irving, US-UT,Utah-West Jordan, US-AZ,Arizona-Phoenix, US-CO,Colorado-Broomfield, US-CT,Connecticut-Stamford, US-TX,Texas-Frisco, US-NM,New Mexico-Albuquerque, US-CA,California-Redwood City, US-CA,California-Rocklin, US-CO,Colorado-Boulder, US-OR,Oregon-Hillsboro, US-CA,California-San Diego, US-OR,Oregon-Portland, US-TX,Texas-San Antonio, US-CA,California-Menlo Park, US-WA,Washington-Seattle, US-NE,Nebraska-Omaha, US-CO,Colorado-Denver, US-CO,Colorado-Colorado Springs, US-TX,Texas-Dallas, US-CA,California-Santa Clara, US-CA,California-San Francisco, US-CA,California-Encino, US-CA,California-Culver City, US-UT,Utah-Sandy, US-CA,California-San Jose, US-NV,Nevada-Reno d3123eb9e93a4902991c89f7e8856a2e

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Client Success Manager (United States)
Little Rock, AR Cornerstone OnDemand
Client Success Snr Manager
Bentonville, AR Oracle
Technical Client Success Snr Manager - San Fra...
Bentonville, AR Oracle
Digital Client Service Manager
Conway, AR Acxiom Corporation
Client Engagement Manager
Rogers, AR Crossmark Incorporated