Client Success Specialist IV

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle s internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.
Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
CSM- Blue Kai Platform
As the account owner and thecustomer s central point of contact, the Customer Success Manager orchestratesservices across commercial management, adoption and transformation to ensurethat the customer is set up for success. The Customer Success Manager also ownsupsell and the overall account growth strategy.
You thrive on working in afast-paced, exciting environment, where ensuring that our customers realizetheir business and marketing transformation objectives is your primary goal. Withstrong problem solving skills and organizational awareness, you are capable ofintervening where needed to ensure that any roadblocks to customer success areremoved as efficiently as possible.
Primary Responsibilities:
As part of the Customer Success team,the Customer Success Manager forges a trusted advisor relationship withassigned accounts in the Oracle Marketing Cloud. This role is committed to ensuringthat customers move positively through the customer lifecycle and that theyreceive the support they need to achieve their marketing objectives. This is akey, customer-facing role within Customer Success and requires a dedicatedprofessional with an exceptional ability to manage customer relationships.
The primary responsibilities ofthis role include:
- PS..0 ->Onboarding customers to the OMC and establishing customerrelationships
- PS..1 ->Welcoming all new customers and educating them on OMCresources
- PS..2 ->Communicating the OMC vision and product roadmap
- PS..3 ->Guiding customer success through a thorough understandingof customers marketing maturity, business priorities, and success metrics
- PS..4 ->Leading account planning processes
- PS..5 ->Managing account remediation
- PS..6 ->Preparing for account reviews and Quarterly BusinessReviews
- PS..7 ->Managing upsell and cross-sell opportunities
- PS..8 ->Driving expansion opportunities
- PS..9 ->Delivering core product demos and best practice guidance
- PS..10 ->Writing renewal plans and leading the renewal strategy
- PS..11 ->Negotiating contracts and pricing
- PS..12 ->Managing collections
- PS..13 ->Advocating for product enhancements on behalf ofcustomers
- PS..14 ->Establishing a reputation as a marketing thought leader bypublishing thought leadership content and speaking at events
- PS..15 ->Skilled atrelationship management
- PS..16 ->Excellent speakingand presentation skills
- PS..17 ->Strong time managementskills
- PS..18 ->Strong strategic andanalytical thinking skills
- PS..19 ->Experience workingwith cross-functional, enterprise-wide teams and collaborating on win-winsolutions
- PS..20 ->Demonstratedresourcefulness, motivation, and initiative
- PS..21 ->Extremely highenergy and stamina to perform consistently and at a high level in a verydemanding environment
Job: Sales
Organization: Oracle
Title: Client Success Specialist IV
Location: United States
Requisition ID: 160019LM 1f9cad6efa2140738042f87a44863108

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