Strategic Account Manager - Operations

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills. 8 plus years relevant work experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
/Department Description:/
The Global Business Unit (GBU)organization offers industry-specific solutions that run the essentialoperations of a company. Examples of essential operational applications includerevenue operations, product or service operations, and field operations. TheGBU offerings differ from Oracle s Business Applications (CRM, ERP, and SCM)and Fusion Applications, which focus on common business functions across allindustries. Given the industry-specific nature of these offerings, Oracle hasmade the GBU a dedicated organization that develops, sells, and services theessential operational solutions.
/ /
/General Description:/
This role will be part of a teamfocused on Global Operations for Hospitality Global Business Unit Strategic accounts. The individual will be responsible for providing overall operational guidance to Global Account Managers (GAMs) on strategic accounts. This include but is not limited to: Working with GAM to identify solutions for problems preventing business continuity, advising GAM on best practices for DAS submissions, working with Approvers and Global Business Practices to achieve approval on proposed solutions. The individual will also focus on resolving issues arisingfrom acquired legacy contracts and improving GBU processes, applying consistenttransaction standards across all lines of business and leading the Cloud Conversion initiative within the HGBU.
The role will be global in nature,supporting sales teams in all countries where the GBU has a presence. This role is important in applying andupholding Oracle s consistent and rigorous business practices. Top candidates will have expertise inOracle s Global Business Practices, an understanding of Oracle s GBU strategyand vision (both collectively and for each individual GBU), and an ability tobalance account team and customer objectives with Oracle s risk tolerance andbusiness practices.
/Responsibilities:/
Review and approve software license, hardware, consulting services, Software as a Service (SaaS), and hosting transactions submitted by sales teams for internal Tier 2 approval on behalf of the Senior Vice President, Global Business Units.
Deliver exceptional service levels and review turnaround times
Work with operations teams in the GBUs to adhere to a standard process for approval submissions and a consistently high quality of executive summary requests
Proactively engage with and coach GBU field teams to develop optimal deal structures that minimize non standard requests, control risk, and maximize revenue and margins
Guide GBU operations teams when interacting with other corporate areas such as RevRec, Deal Management, Business Practices, Legal, Risk Management, etc.
Participate with sales and other Oracle groups (e.g., Legal) on customer calls to help deliver Oracle business positions and associated rationale to customers
Review sales operations processes to identify and implement enhancements
Support field enablement efforts related to business practices, working with Deal Management, Tier 1 and Legal, etc.
Each team member will be mapped to specific territory defined by type of business, or by geography, but will be expected to assist other team members as necessary.
The global role will be hands on attimes, and the applicant should assume that they will be customer facing onoccasion. Applicants should feel comfortable defending decisions and beable to justify position by explaining the controlling business principles andreasons behind such principles.
/Qualifications /Experience:/
Top candidates must speak fluentEnglish and will show a deep understanding of Oracle s business practices andbusiness approval processes including contractual language and business termsspecific to the software and technology industry and be able to apply suchknowledge to proposals. Furthermore, a solid grasp of Oracle revenuerecognition policies is very beneficial.
Applicants should exemplify:
Strong ethics
Outstanding communication skills, both written and verbal
Basic understanding of the sales process
Desire to enable and empower sales teams
Capacity to assess situations objectively and take strong positions when necessary
Patient and cooperative personality
Ability to work under pressure and tight deadlines
Experience working with legal documents and complex contractual language
Comfortable operating as an independent contributor, researching resolution to issues, and reporting findings to the team
Candidates with a background inHardware, SaaS, Consulting, GBU products,Oracle Business Practices, Oracle Contracts and the Hospitality GBU (Micros) areespecially desired. BA/BS degree orequivalent, advanced degree preferred (particularly J.D.)
Job: Business Operations
Organization: Oracle
Title: Strategic Account Manager - Operations
Location: United States
Requisition ID: 160015CS 34b8ee19b77848d48e2af63a55174e66

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