Service Advisor - DCJR Bentonville

Job Description
Position Summary
The Service Advisor sells and schedules needed service work in the service department.
Essential Duties include the following. Other duties may be assigned.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time." Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Job number: 484583
Category: Service
Location: AR, Bentonville, 2201 SE Moberly Lane 42d1640bc3514ef2b282fc93dfa896ff

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Service Advisor - Nissan Bentonville
Bentonville, AR RML Automotive
Service Advisor - Ford Bentonville
Bentonville, AR RML Automotive
Customer Service Advisor
Little Rock, AR Pep Boys
Service Receptionist - Ford Bentonville
Bentonville, AR RML Automotive
Customer Service Rep(05307) - 1436 harrison st
Batesville, AR Dominos Pizza