Technical Support Engineer (DB2) (808-509)

Rocket Software is a leading global developer of software products that help corporations, government agencies and other organizations reach their technology and business goals. 1,300 rocketeers on five continents are focused on building and delivering solutions for more than 10,000 customers and partners.
The TSE II will be responsible for assisting customers with questions and problems regarding the installation, setup, configuration and functionality of software products. This person will interact with other technical support engineers, software developers, third party software vendors, customers and quality assurance engineers.
Goals and Objectives
Perform problem verification/ recreation based on customer?s environment, error messages, and symptoms of a problem.
Researching cases using knowledge bases, documentation etc.
Preparing and recommending solutions.
Working with development teams to review / improve documentation.
Required Skills
Experience with DB2 for z/OS.
Experience with either IBM?s DB2 Administration Tool for z/OS or IBM?s OMEGAMON XE for DB2 z/OS.
Knowledge of DB2 utilities and DB2 stored procedures a plus.
Ability to identify and complete tasks in a dynamic environment.
Ability to effectively work with customers to resolve problems.
Familiarity with electronic issue tracking systems.
Excellent written and verbal communications skills.
Required Experience
BS degree in Computer Science/Information Technology or equivalent experience.
DB2 for z/OS DBA or DB2 systems programming.
Technical Support Engineer or
Quality Assurance Engineer or
Applications Development.
5+ years with DB2 for z/OS.
2+ years in role of technical support and/or quality assurance and/or applications development.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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