Director, Program Management, Digital Relationship Services, Stores

Position Description
This position is on the Walmart Services team and will be involved with Walmart Pay
Leads the overall Digital Relationship Services development and implementation roadmap for stores by identifying the critical path for the program roadmap; prioritizing critical issues for root-cause analysis; ensuring resolution of critical issues; monitoring progress versus plan; addressing complex or difficult issues; managing stakeholder expectations; holding self and project team accountable for project delivery; and developing performance reports.
Manages Digital Relationship Services portfolios across multiple categories and cross-functional partners (for example, Technology, Global eCommerce, Legal, Store Operations, Compliance, Finance) by benchmarking the Digital Relationship Services available to customers in stores; working with business units to identify goals, success criteria, assumptions, risks, and known issues with their projects; facilitating project meetings and gaining buy-in from senior leadership across business units; developing and executing project and program resource plans (for example, staffing plans, deliverable timelines) and risk assessments; providing guidance on program management approaches to program and project teams; identifying and addressing cross-functional program and project issues; and collaborating with teams across the company to leverage processes in order to increase service and product capabilities.
Leads the planning of multiple large, cross-functional and cross-organizational projects or programs by defining the scope and objectives of the project or program; working with business units and third-party partners to identify goals, success criteria, assumptions, risks, and known issues with the project or program; coordinating planning activities (for example, business requirements, risk assessment, target date) and assembling management plans; developing staffing plans and assigning tasks to staff; ensuring tasks are executed as defined in the schedule in order to achieve goals; monitoring budgets and costs for projects or programs; managing changes (for example, scope, schedule, costs) to the plans and minimizing their impact; and ensuring product and services enhance the customer digital-physical experience.
Leads project or program management and implementation improvement by providing input and ideas to improve processes; collaborating with stakeholders to enhance processes; providing guidance to associates in process improvement; recommending process improvements to leadership; evaluating training and development opportunities; and collaborating with key partners (for example, Global eCommerce, Legal, Store Operations, Global People, Compliance, and Finance) to develop and implement associate training and awareness programs on service and product offerings.
Travels domestically to and from multiple facilities or work-sites requiring consecutive overnight stays.
Additional Preferred Qualifications
Master's Degree in Business Administration or related field.
7 years' experience in project or program management.
7 years' experience leading cross-functional teams.
5 years' experience in consumer financial services, mobile retail technology, financial technology, eCommerce, or related field.
Professional Project Management certification (PMP).
Employment Type:
Full Time
Position Type:
Company Summary
Wal-Mart Stores, Inc. (NYSE: WMT) serves customers and members more than 208 million times per week at more than 8,600 retail units under 59 different banners in 15 countries. With fiscal year 2010 sales of $405 billion, Wal-Mart employs more than 2 million associates worldwide.
Req ID:

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