Payments Contact Center Specialist (Monday - Friday 11:00AM - 8:00PM)

Position Description
Completes work assignments and priorities
Complies with company policies, procedures, and standards of ethics and integrity
Creates ad hoc reports for managers to support the implementation of business solutions
Creates corporate orders
Minimizes company financial impact and issues related to eCommerce fraud prevention
Processes escalated customer, store, Sam's Club, and internal issues
Provides support to customers, including corporate customers, all Walmart stores, SAM's Clubs, and internal request
Responds to fraud (for example, providing detail information of when and where the gift cards used, freezing and removing funds from shopping cards)
Additional Preferred Qualifications
1 year experience in fraud investigation, payments, web-based research or related field.
Employment Type:
Full Time
Position Type:
Company Summary
Wal-Mart Stores, Inc. (NYSE: WMT) serves customers and members more than 208 million times per week at more than 8,600 retail units under 59 different banners in 15 countries. With fiscal year 2010 sales of $405 billion, Wal-Mart employs more than 2 million associates worldwide.
Req ID:

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.