Solution Architect (Oracle Field Service Cloud)

As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Position: Consulting Technical Manager (individual contributor)


Oracle FieldService Cloud is the leadingglobal provider of Cloud-based mobile workforce management applications forlarge enterprises. Its patented platform improves customer service whiledramatically reducing operational costs to provide immediate ROI throughon-demand tools with real-time planning, routing, dispatching and tracking ofworkers in the field. As the industry's only solution using predictive,time-based analytics and performance pattern recognition, Oracle Field ServiceCloud gives its clients reduced customer wait times while increasing fieldworkforce efficiency. Oracle Field Service Cloud was named a Visionary forthree years running in Gartner's annual Magic Quadrant.

Overview:

The primary focus of this position is to partner with OracleField Service Cloud s management, customer operations, professional servicesand sales teams and provide technical solutions for client and prospect needswhile maintaining the technical integrity of Oracle Field Service Cloudsolutions. The Consulting TechnicalManager will directly participate in client and prospect meetings providingpre-sales support to our US and EU sales teams, present the company s solutionto C-level decision-making teams. The ConsultingTechnical Manager will be expected to interactively come up with technicalstrategies that meet client needs, appropriate technical fit and are consistentwith Oracle Field Service Cloud platform capabilities and then present asolution that meets the customer s requirements. The Consulting Technical Manager will beinvolved in the estimation, planning, analysis, design, and implementation ofthe various projects that result from client interactions during the lifecycleof the Oracle Field Service Cloud software product.
Using a consultative approach,the Consulting Technical Manager will cultivate customer relationships, manageexpectations and communicate comprehensive solutions that best leverage thevalue that Oracle Field Service Cloud s technology brings to the customer. The Consulting Technical Manager will be thego-to technical member of the team who, working closely with the sales team,will build the initial momentum for Oracle Field Service Cloud s products.
Responsibilities:
Participate as a member of the sales team to meet with customer representatives and assist the customer in identifying and assessing its business and system requirements
Present current baseline technical capabilities of Oracle Field Service Cloud platform to clients, and actively lead defining the technical approaches to solving client s business needs
Prepare and deliver face-to-face or web-based professional software demonstrations, presentations and product briefings to C-level decision-making customer team
Assist sales team in writing, preparation and delivery of solution proposals, RFIs, and RFPs to the customer
Assist potential customers with software evaluations and proof-of-conceptsand actively participate in the implementation of Oracle Field Service Cloud pilots
Mentor customers IT organizations and system integrators on adherence to Oracle Field Service Cloud s design and architecture guidelines
Serve as liaison between the sales, technical and support teams
Work with Oracle Field Service Cloud s clients and with Oracle Field Service Cloud s technology center to produce Business Requirements Specifications and Solution Scoping Documents
Review and approve the detailed technical designs produced by the technology center
Provide customer training and participate in initial implementations
Assist in Customer Support escalations and problem resolution.
Education:
Bachelor s degree required. Master s preferred.
Preferred Experience:
5 plus years as Solutions Architect/Solution Manager/Sr. Business Systems Analyst in a SaaS environment.
5 years of experience in an enterprise software pre-sales, post-sales, professional services or related role
Strongimplementation and interface development experience
Technical consultants who have experience with Field Service Management or Workforce Management solutions such as: TOA Technologies (now Oracle Field Service Cloud), Oracle Siebel Field Service, ServiceMax, ClickSoftware, SAP Field Service, IFS, ServicePower, Astea, PTC, or others.
Special Characteristics:
Keen desireand enthusiasm to assist prospects in understanding the value proposition ofthe technology and helping customers improve their business processes.Demonstrated Passion, Enthusiasm and Sincerity about servingthe customer.
Applied skills in critical thinkingand analysis, meeting facilitation, outstanding verbal and writtencommunications and interpersonal interactions (e.g., partnering, conflictmanagement, consulting, etc.).
The ability to prioritize assignedwork to deliver high-quality, on-time, on budget, successful implementations.
A high sense of time, urgency andmotivation to get the job done with the ability to quickly learn the business.
Experience researching client andindustry-related business/technical processes and incorporating that research into an implementation.
The utmost integrity, honesty andconfidentiality in all matters pertaining to the conduct of businessoperations.
Self-starterinitiative, required to assume a leadership role with our team in supportingour technical efforts.
Experience in developingevent-driven and service-oriented architectures
Experience with various enterprisemessaging technologies
Knowledge of and experience in SaaS-basedmobile workforce applications
Perform other related duties as assigned.
Travel requirement: 50%
Job: Consulting
Organization: Oracle
Title: Solution Architect (Oracle Field Service Cloud)
Location: United States
Requisition ID: 16000IG6
Other Locations: US-North Carolina, US-GA,Georgia-Atlanta, US-Florida, US-OH,Ohio-Cleveland, US-FL,Florida-Orlando 646ebd3ba54843daa79aed8967cd25f8

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