Program Eligibility Supervisor

The Arkansas Department of Human Services (DHS) is the state's largest agency with 7,500 employees working in 86 county offices serving more than one million people. Employees work in 11 major divisions and five support offices headquartered in Little Rock to provide services to Arkansan’s. DHS is currently seeking to fill the position of Program Eligibility Supervisor in Bentonville, AR.


The Program Eligibility Supervisor is responsible for supervising the activities of an eligibility program staff.  This position is governed by state and federal laws and agency/institution policy. This position:


Provides supervision of subordinate staff by establishing work schedules, assigning specific duties, monitoring and reviewing work, evaluating performance, and ensuring adherence to instructions, deadlines, and delivery of services to clients.

Monitors and prepares weekly performance reports on staff's workload, including the number of hours worked and quantity of determinations adjudicated.

Prepares training materials and presents necessary training to update staff on development plans, as needed, ensuring staff enrollment in appropriate training.

Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direction in difficult cases.

Attends and conducts staff meetings to review policy, discuss policy clarifications, and resolve problems. Investigates issues and makes determinations.

Performs other duties as assigned.



The formal education equivalent of a bachelor's degree in psychology, sociology, or related field; plus two years of experience in determining eligibility for social programs, including one year in a supervisory or leadership capacity in program eligibility determination.



Preferred qualifications include; strong computer skills (particularly MS Excel), experience determining eligibility for social programs with proven experience in determining eligibility for SNAP and/or MEDICAID. Prior supervisory experience including proven abilities at managing and monitoring processes and assignments.


Position number: 22099384


Closing Date: December 4, 2016




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