Airline Customer Service Agent

Rinda Underwood                                                                                               

3407 SW Crosswinds Blvd, Bentonville, Arkansas 72712


Home: 479-715-6133   Cell: 479-903-3000


Work Experience

Lencred-2014-2016  Director of Referral Partners & Business Development

Responsible for recruiting, onboarding and educating referral partners on specific guidelines. Took care of verifying accounts were set up correctly. Educated them on how to get a client ready to thru the system in order to prevent denial. Contacted RP’s that had not submitted files to determine if any problems existed. Attempted to reconcile or complete Worked closely with CEO continually to put together videos and time calls weekly with referral partners

Reported directly to CEO and a senior VP 


Arkansas Department of Human Services

Division of Aging and Adult Services – Slot S530

State of Arkansas Alternative Waivers Program (06/30/2010-11/15/2013) – Home Health

Contact: Stevie Kurkundahl 479-273-0518 (Area Agency of Aging)


Duties:  I served as the sole care giver as well as parent.  (Patient – son terminal disease,  Duchene Muscular Dystrophy) In the beginning he was unable to walk, or feed himself. Had no use of his limbs, But was very acute mentally. He was able to eat for a while, being fed, but later became unable to swallow. He became bedridden in the last year of his life

 My responsibilities include daily routines of general care, feeding, bathing, bathroom needs,  all  hygiene needs. Administering all medications as prescribed by physicians, setting up iv lines for patient as needed.  Set up and control of tube feeds. Use of enexsuffulator   and suction equipment to assist in clearing and keeping the lungs clear. I was responsible for assisting patient when needed with the ventilator settings, cleanliness and making sure the oxygen equipment was delivering the adequate amt. to patient. I went through some training through UAMS hospital in Little Rock AR. to learn and become familiar with these pieces of life sustaining equipment.  I was literally responsible for my son’s life. We were told when he was younger he would never see his teens, he lived to be 28 years old, and although I don’t feel as his mother that was enough time, it was quite an age for someone with his terminal disease to live their life here on our earthly existence.  In the last year of his life he became bedridden and his movement even more compromised. (son: terminal) Patient unable to walk or lift arms and legs., and was confined to a bed. Had to be turned and hourly basis to prevent bed sores or other serious medical issues that happen with non-movement. Operation of series of breathing equipment, suction, and monitoring of all vitals at times on hourly basis. Ability to determine if any additional assistance, medications, or equipment necessary for sustaining life. Written log of all daily needs, activity, and times to be able to alert correct personal if changes occurred that needed addressed. The cleanliness of patient and surroundings . 



 Administrative paperwork per Medicaid guidelines. Daily log of temp, blood pressure, ventilator numbers, keeping all informed of his daily functions.  Interaction with the in home nursing staff in Rogers AR.  Mercy Health Care whom visited  the home on a weekly basis unless patient required more frequent visits.  As well as nursing staff at UAMS hospital facility in Little Rock AR. The Pulmonary Dept.

Also responsible for transporting to and from doctors appts.  Which required setting up and hooking into mobile units for equipment. And watching for any signs of distress through0ut transportation.

In this position I was not only, the full time, sole caregiver but also the mother that watched her son’s life slip away. At the time of diagnosis we were given an age appropriate time for the end of his life which due to the care he received was by passed by over a 10 year period. His physicians and other medical personal feel it was due to the care he received in his own home environment.

I feel very grateful to have had the extended time with him. This was not a traditional “job” And continued beyond the 56 hrs. of pay per week. Most times of sleep occurred for a period of 2 hours at a time.


American Mortgage of Rogers

3606 Sothern Hills Blvd.

Rogers, AR. 72758 (479-633-0272)


Licensed Mortgage Loan Originator by the State of Arkansas (license required after 2008)

I owned and directed other loan officers, as well as held training classes to bring current on all new requirements. Was responsible for marketing, all daily activities of a working business.

I closed this business myself in order to be my terminally ill son’s caregiver fulltime for the last year of his life.

Dates: Oct. 2002-Nov. 2010

Pay Grade: commission based $150,000. Yr.

Hours Worked: Varied anywhere from 40-up

 I worked in the capacity of administration for the company which I was a 50% owner. I was the HR dept. and responsible for hiring, training, and dismissing processors, new loan originators, and all office personal. Versing all in the language appropriate for the business. Back ground checks to verify contract employees were able to obtain licensing through the securities dept. for the state of AR.

I also originated form initial application to a comfortable closing experience for clients. Credit guidance, and advisor, constant contact with clients, their personal information, account representatives from investors, underwriters, title companies, appraisal companies and other entities that were involved with the mortgage loan process to completion.  Gathered all documentation required by investors to further process an application for a home loan. At the time approval was issued I scheduled and coordinated closings between client, title company, and funding departments. Also advertising for new clientele seeking home loan financing for the business. Held monthly meetings to enforce as well as introduce new guidelines required by law and/or review software, and information current and new. I had great customer retention, keeping logs of clients that would be able to refinance and reduce interest rates in a particular time frame. Many of my clients were repeat and satisfied customers. I had a number of assistants I was responsible for to aid in work level listed above.


National Mortgage Corp; Branch Office

2890 W. Walnut St. Rogers, AR. 72756

Tammy Frizzel; Owner: Home Based Greenwood AR.

Pay Grade was a 50% commission payout: Approx. $75,000. Yr

Capacity level of work: Branch manager

Responsible for hiring, originating, processing, all types of home loan files. Oversee day to day business operations.  Responsible for my own advertising and customer base. All loans were originated in our office (Rogers, AR.) and set via fax, UPS, FedEx or hand delivered original copy to home office in Greenwood AR. for final review before sent to investor. Greenwood office was closed and changed names to American National Mortgage at the time the owner choose to e involved in an antique business. At that time we pursued our own licensing.



A-1 Mortgage

100 N. 8th St. Rogers, AR. 72756

Tom Waggoner immediate supervisor (1998-2000)

Trained as mortgage loan originator

Pay Grade: 40% commission $40,000.- $50,000. Yr

I was trained to originate a home mortgage loan, how to take initial application, what questions were pertinent to continue application process, what documents were required. And how to determine what investor might be interested in the particular file and what type of program through what investor was best suited for the customer. Client contact, assistance with credit, processor contact, Underwriter contact, title company, investor representatives, Lock desks, closing dept.. Scheduled and assisted with closing through title companies. Always present for a closing to head off any issues that could occur and help customer to be comfortable with the closing procedure and paperwork.  Due to lack of advertisement and client business I changed employers and opened a branch office for a company out of Greenwood AR.

In Home State Licensed Daycare


State Licensing commenced approximately in 1990

Pay Grade: Varied  Approximately $65000. yr

I cared for other people’s children 7 days a week while they worked

I chose to be a caregiver for children after having children of my own. I was able to control how my children were cared for. By keeping other children not only did it give me an income but also gave my children playmates. My days started very early in the mornings and went to the late evening. At the time the licensing law was put into effect I continued to operate an in home daycare. It was a very gratifying position and the attachment to other children other than my own was amazing. That being said one of the reasons at the time I had the opportunity to leave this type of employment and get into something where I had more contact with adults. And my own children had gotten older so my time became more precious to give more to my own family.





                                         Rodney Eason: Loan Originator- Gateway Mortgage Rogers, AR        


Tracey O’Malley: Catalyst Creations Creations Bentonville, AR.


Albert Kuhkenurt: Nurse, Mercy Home Health Care Rogers, AR


Jessica and Wes Kincaid: IT Computer Dept. Tyson Foods Bentonville, AR.


Jenna Caldwell: Former employee Sierra Vista, AZ



  • ID#: 101071
  • Location: Bentonville, AR , 72712

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