Customer Service/Retail/Call Center/Shipping/Receiving
Heidi McCage firstname.lastname@example.org
1502 S, P. Street
Bentonville, AR 72712
OBJECTIVE: Obtain a Commensurate position with your business. Also, using my experience and my knowledge to benefit your company as your company continues to grow towards your future and mine.
Acquired a strong, proficient understanding of software applications such as the Microsoft Office, (Excel, PowerPoint, Word, Access and Outlook).
Ten-Key by touch
Knowledge of Wal*Mart software
2013-Present TEC/ Career Solutions on assignment Office Assistant at Youth Bridge
Performing clerical duties, such as answering phones, medical filing clients records, photocopying, faxing and filing
- Organizational Skills
- Strong Customer Relations Skills
- Computer Proficiency
- Data Entry
- Telephone Answering, 12-Line System
- Word Processing and Typing
- 10-Key Calculator
2012- 2013 TEC/Career Solutions on assignment at Central Finance Service
Confer with clients/debtors by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased or incarcerated clients/debtors.
Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Utilizing training received regarding federal/state laws regarding notifying individual of the debt, including properly identifying self as collection agent
- •Listening carefully to the situations and issues related to debtors and using quick thinking with information at hand to work out result-oriented solutions to resolve issues for all parties
• Negotiating payment plans or following up on a previous commitment
2008-2011 Facility Maintenance, Senior Agent/ Wal*Mart INC. 1300 SE 8TH ST Bentonville, AR 72712
Providing professional customer service to Wal*Mart/Sam’s club associates and vendors.
Assist fellow associates with store maintenance issues by entering maintenance information into work orders then transferring them to the correct craft. .
Enter and track parts orders for Wal*Mart & Sam’s, while keeping the cost low.
Managing high call volume at a controlled rate of two minutes.
Responding to hundreds of emails in a timely manner. Filtering out priority and non priority
Working with several contractor and craft mangers in ordering parts for Wal*Mart stores. I.E: electrical, plumbing parts and interior fixtures.
Training other Agents
Aiding associates with proper information and direction on how to get issues resolved.
Using available resources to help educate others on process and company procedures.
Engaging with co-workers and mangers in a team environment, to improve service time and performance. Using applications such as: Kana, Share point, Compass to locate current updated information for company policy and procedures. Communicate with stores and contractors via Outlook, One note, or by phone.
2007-2008 Customer Service/Bentonville Copy & Ship
Packing Good From Wal-Mart Vendors, working with Xerox 5252, color Doc12, Microsoft office applications , receptionist, deliver suppliers to Wal*Mart buyers, Accounting , Running end of day Reports
2006-2007 Customer Service Agent, Ramp Agent/ Atlantic Southeast Airlines
Assisting passengers with check ins, oversees luggage arrives on appropriate craft, prepared the landing and takeoff of aircrafts.
1999-2005 Senior Sales Floor, Office Depot
Shipping, receiving, managing 6-10 employees, customer Service, Sales, Accounting, Inventory Control, end of Day Reports, forecast reports, Operations, Set up of new stores in Northwest Arkansas
Northwest Arkansas Community College, Bentonville, AR
AS/Applied Science/English Arts
First Responder Certified
Criminal Justice- 2 yrs
COMMUNICATION: Communicates well with others with clarity
Leadership: able to motive a project team, encourages instruct others, and make decisions with confidence
Responsibility: Accustomed to being in a position with responsibility, self- motivated, hard worker to achieve goals.
Organization: Use time and resources efficiently; planning and accountability
Customer-Centered: Shows care ,concern and genuine interests when serving our customers, asks questions to better understand ,good listener