Customer Service/Retail/Call Center/Shipping/Receiving

                                                                                      Heidi McCage                                                                       


                                                                                                                                                1502 S, P. Street   

                                                                                                                                                Bentonville, AR 72712



OBJECTIVE: Obtain a Commensurate position with your business. Also, using my experience and my knowledge to benefit your company as your company continues to grow towards your future and mine.  



Customer Service


Acquired a strong, proficient understanding of software applications such as the                                         Microsoft Office, (Excel, PowerPoint, Word, Access and Outlook). 

Inventory Control



Blueprint Reading


Ten-Key by touch


People Orientated       


Knowledge of Wal*Mart software


Compass 5.0

Share point 

Kana Software





                        2013-Present TEC/ Career Solutions on assignment Office Assistant at Youth Bridge


Performing clerical duties, such as answering phones, medical filing clients records, photocopying, faxing and filing


  •  Organizational Skills
  • Strong Customer Relations Skills
  • Computer Proficiency
  • Data Entry
  • Telephone Answering, 12-Line System
  • Word Processing and Typing
  • 10-Key Calculator
  • Filing



                        2012- 2013 TEC/Career Solutions on assignment at Central Finance Service


            Confer with clients/debtors by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy.


Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased or incarcerated clients/debtors.


Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.


  • Utilizing training received regarding federal/state laws regarding notifying individual of the debt, including properly identifying self as collection agent
  • •Listening carefully to the situations and issues related to debtors and using quick thinking with information at hand to work out result-oriented solutions to resolve issues for all parties

•       Negotiating payment plans or following up on a previous commitment 







  2008-2011 Facility Maintenance, Senior Agent/ Wal*Mart INC. 1300 SE 8TH ST                                              Bentonville, AR 72712


Providing professional customer service to Wal*Mart/Sam’s club associates and vendors.

Assist fellow associates with store maintenance issues by entering maintenance information into work orders then transferring them to the correct craft. .

Enter and track parts orders for Wal*Mart & Sam’s, while keeping the cost low.

Managing high call volume at a controlled rate of two minutes.

Responding to hundreds of emails in a timely manner. Filtering out priority and non priority

Working with several contractor and craft mangers in ordering parts for Wal*Mart stores.  I.E: electrical, plumbing parts and interior fixtures.

Training other Agents

Aiding associates with proper information and direction on how to get issues resolved.

Using available resources to help educate others on process and company procedures.

Engaging with co-workers and mangers in a team environment, to improve service time and performance. Using applications such as: Kana, Share point, Compass to locate current updated information for  company policy and procedures. Communicate with stores and contractors via Outlook, One note, or by phone.


                2007-2008       Customer Service/Bentonville Copy & Ship


                                                Packing Good From Wal-Mart Vendors, working with Xerox 5252, color                                                   Doc12,                 Microsoft office applications , receptionist, deliver suppliers to                                                                 Wal*Mart buyers, Accounting , Running end of day Reports


2006-2007 Customer Service Agent, Ramp Agent/ Atlantic Southeast Airlines


                        Assisting passengers with check ins, oversees luggage arrives on appropriate craft, prepared the landing and takeoff of aircrafts.


1999-2005 Senior Sales Floor, Office Depot

Shipping, receiving, managing 6-10 employees, customer Service, Sales, Accounting, Inventory Control, end of Day Reports, forecast reports, Operations, Set up of new stores in Northwest Arkansas


 Northwest Arkansas Community College, Bentonville, AR

AS/Applied Science/English Arts

First Responder Certified

CPR/AED/BBP Certified

Criminal Justice- 2 yrs



                        COMMUNICATION: Communicates well with others with clarity

                        Leadership: able to motive a project team, encourages instruct others, and                                                                       make decisions with confidence  

                         Responsibility: Accustomed to being in a position with responsibility, self-                                                                    motivated, hard worker to achieve goals.       

                                Organization: Use time and resources efficiently; planning and accountability

                                Customer-Centered: Shows care ,concern and genuine interests when                                                           serving our customers, asks questions to better understand ,good listener

  • ID#: 71614
  • Location: Bentonville, AR , 72712

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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